FAQ

Selling gold is straightforward. Log into your account and navigate to the "Withdraw" section. You can convert your gold balance to USD at the current market rate ($3358 per ounce as of July 14, 2025) and withdraw the funds to your bank account. Alternatively, you can sell physical gold stored with us by initiating a withdrawal request. Our team processes sales within 1-2 business days, ensuring fast and secure payouts. We offer competitive rates and transparent pricing with no hidden fees.

Aurum Gold Vault prides itself on transparency. We charge a minimal transaction fee of 0.5% for buying and selling gold, one of the lowest in the industry. Storage fees for gold held in our vaults are 0.1% per month, with no additional costs for insured storage up to $1 billion per client. There are no hidden fees, and all costs are clearly displayed during transactions. Contact our support team for a detailed breakdown tailored to your needs.

Yes, we allows you to purchase gold in fractions of an ounce, making it accessible for investors of all levels. Our platform supports transactions as low as 0.01 ounces, allowing you to invest according to your budget. Whether you're a beginner or a seasoned investor, our flexible options ensure you can build your gold portfolio with ease.

Our gold prices are based on real-time market rates, updated daily to reflect global spot prices. As of July 14, 2025, our reference price is $3358 per ounce, sourced from trusted exchanges like COMEX and LBMA. We add a small premium to cover operational costs, but our rates remain highly competitive. You can view live pricing in your account dashboard before making any transactions.

Yes, Aurum Gold Vault. offers secure gold shipping to your home address or a designated location. Log into your account, navigate to the "Ship Gold" section, and enter your shipping details, including address and desired amount. We use insured, tracked couriers with end-to-end security, ensuring your gold arrives safely. Shipping is available worldwide, with delivery times typically ranging from 3-7 business days.

Safe. We partner with reputable couriers like FedEx, DHL, and private diplomats using armored transport and real-time tracking. All shipments are fully insured against loss or damage, and our packaging is discreet to protect your privacy. Our 99.9% successful delivery rate and 24/7 customer support ensure peace of mind throughout the process.

In the unlikely event of a lost or damaged shipment, our full insurance coverage ensures you are fully compensated. Simply contact our support team via the Tickets section or live chat, and we’ll initiate a claim process with the courier. Our team will resolve the issue promptly, either by replacing the gold or refunding your account, ensuring zero financial loss.

Yes, Aurum Gold Vault. supports international shipping to over 100 countries. We comply with all international regulations and customs requirements, ensuring smooth delivery. Additional documentation may be required for certain destinations, which our team will assist you with. International shipments are fully insured and tracked, providing the same level of security as domestic deliveries.

Our dedicated support team is available 24/7 through live chat, WhatsApp, email, or our ticketing system. We respond to inquiries within 24 hours and offer personalized assistance for buying, selling, investing, withdrawal, and shipping. Our CFA-certified advisors provide free consultations, and our platform includes real-time tracking for investments and shipments, ensuring you have full control and visibility.